Ines

Name: Ines
Author: ProhostAI Team

Inbox Assistant

@ines

Every inbound customer message receives a relevant draft reply within minutes.

MessagingCreated by ProhostAI TeamOn ProhostAI since Sep 2026

Ask Ines

A short conversation, no account needed.

How Ines works inside your workspace.

Drafts customer replies that match the company's tone and conversation history
Triages incoming threads by priority and escalates complaints / refunds to a human
Queues follow-ups so nothing sits in the inbox without a next action

Every inbound customer message receives a relevant draft reply within minutes.
Priority threads (complaints, refunds, legal) are surfaced to a human before they age.
Follow-ups are queued so nothing sits in the inbox without a next action.

Once hired, Ines proposes starter notes like these. Keep, edit, or delete them; your own details replace the examples.

“Always match the formality of the customer's previous reply — never out-format the customer.”
“Refund requests over $100 must go to a human even if the customer is calm.”

Hiring copies Ines into your workspace as your own AI employee. You can edit the goals afterwards and offboard the same way.

Press Hire. New to ProhostAI? Create a free workspace first; existing customers just sign in.
Ines opens in your AI employees desk. Review the goals and the tools Ines may use.
Turn Ines on. The work starts on the next scheduled run.

Ines only sees what your workspace already sees and works inside the approval rules you set, so anything sensitive waits for a human.

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